Tag Archives: Publix

My Content Runneth Over

31 Jul

Writers like when ideas come easy, flow freely. As a friend and neighbor of a brewer, I’ve been lucky enough to enjoy quality content for the pen and the palate.

You want refreshing? In May, I refreshed a 2014 Eventide Brewing blog from this space into a paying piece on CraftBeer.com. Always good to recycle, I say. It nearly rivaled my grad school accomplishment of getting two paychecks from one course review article, which included a rather enjoyable, complimentary round of golf.

The month before I copy-edited my third beer can design for Eventide. Some assignments are better than others, even if there is no money involved. To refresh an ol’ football coach’s saying: pay is temporary, pride is forever!

I’ll never know the unique feeling a musician gets when he or she hears their song on the radio for the first time, but I was pretty darn proud last month when I first spied my brewer neighbor’s (superbly edited) products on the grocery store shelves. His perspiration and my inspiration turned into validation right there in the Publix beer aisle…

Speaking of musicians, my father-in-law’s band earlier this month contributed their own enjoyable content at our neighborhood pig party, a seven-year tradition made possible in no small part by our generous brewing neighbors. It is better to give than to receive, but I recommend doing both.

 

Feeling contented with the Gold Standard Band and Eventide beer near.

 

 

THE COMPANIES THAT YOU KEEP

24 Aug

Starbucks recently sent me a birthday card, which was a voucher for a free beverage. It’s not the first time the Seattle-based coffee company has done that. Also, it mailed me a whole bag of joe a few years ago to apologize for a brief technical glitch that I only knew about when Starbucks brought it up. How refreshing when a company not only puts out a quality product, but also backs it up with actions that clearly say, “We value you as a customer”!

Discover Card has amazed me with its customer service responsiveness. And more than once the friendly staff there have waived the late fee when I was a tad tardy on our monthly payment. On top of that, Discover, unlike VISA, got rid of “foreign transaction fees” last year, which was much appreciated during my family’s recent trip to the Bahamas.

Speaking of that trip and unfortunately turning to the negative, Delta (pronounced Delt-ya) kept up its maddening streak of flight delays, poor communication and loser luggage practices. The Atlanta-based airline really has some baggage (rimshot!). This follows back-to-back canceled flights last year, one of which cost me and my wife 10 or so hours on our New York City anniversary trip. At least, Delta tried to make amends (when I filed a complaint), which can’t be said for…

Comcast. Uggh. My wife & I are convinced that the whole Xfinity marketing campaign is because the suits at Commycast recognized the hearty hatred for their company and the necessary strategy became, “Hey, how ‘bout we try to fool ‘em with a new name?” Consumer advocate (and my fellow high school alum) Clark Howard wrote the following late last year:

When you think of companies that have been in The Hall of Shame year after year for abysmal customer no service, Comcast is near or at the top of the list. Historically, in rankings done by Consumer Reports and the American Customer Satisfaction Index, plus based on the calls I’ve received on the show, Comcast has been a train wreck.

How fantastic to be non-Comcastic since April! It says a great deal that the cable giant barely lifted half a finger to try to prevent us from leaving.

Other notables:

Chick-Fil-A was destined to make the above space for its always courteous service and consistently fine product, but not after recent events. Ain’t touching that one. Wait – did I anyway?!

Publix: your prices might be higher, but I appreciate your neverending sales (and, recently, $5 off coupons!), clean stores and nice employees. More than a couple pricing/discount issues have been resolved quickly and always in my favor.

• Kudos to AT&T for the recent ad campaign against texting while driving. (You might just get my cable business.) The only question: why wasn’t such a campaign out years ago?

• Blue Moon/Coors: bounce my rebate submission back to me, then make me navigate multiple online and 1-800 customer service channels only to be met with obstinance on the issue? Nah, not gonna work.